Terms & Conditions


 
GENERAL TERMS

Transportation:

Licensed and insured late model, coaches, vehicles, watercraft, and other modes of transportation are utilized where available.

Meals and Refreshments:

Included when indicated in the tour description.

Guides:

Licensed, English-speaking, local guides accompany all tours, where available.

Entrance Fees:

Tours include all required admission fees, where applicable.

What Should I Wear?

When taking a shore excursion, comfortable walking shoes, sunglasses, a hat and sunscreen are suggested. You may consider bringing an umbrella, raincoat, sweater, or jacket. And don't forget your camera!

PAYMENTS

Visa, MasterCard, American Express and Discover are all acceptable forms of payments.

Cancellations and refunds for shore excursions (Oceans):

  • In order to ensure quality guides and sufficient transportation, we must provide the tour operator with passenger counts at least 2 days in advance. Therefore no refunds will be given within 2 days of the tour.
  • Online booking and cancellations will close 7 days before your cruise sets sail.
  • During this 7 day pre-sail period, you can cancel items by calling us.
  • Once you arrive onboard, you will have the ability to manage your Shore Excursions and Dining options again, with one exception—all Shore Excursions that occur during the first two days of sailing will be non-refundable.
  • Please note, whether an optional tour is booked through My Viking Journey or onboard, refunds are only processed onboard and will be applied as credit towards your onboard invoice balance. Should you have a negative credit balance at the end of your voyage, the refund toward your credit card will be processed onboard. Please allow 14 business days for this to reflect on your statement.
  • Tours require minimum participation levels to operate so please sign up as early as possible.
  • Tours operate rain or shine.

Prices, Itineraries and General Information:

  • All Viking Cruises shore excursions fares are listed in U.S. Dollar. Prices are per person, and are subject to change and availability.
  • During local or national holidays, access to certain facilities (such as museums or archaeological sites) may be limited or denied. In such instances, adjustments will be made to minimize inconvenience to guests.
  • Shore Excursions have limited availability. Please sign up early to avoid disappointment.
  • Select shore excursions require guests to complete a liability waiver form.

Limitations on Liability:

While the greatest care has been taken to offer the finest services available, Viking Cruises will not be held responsible for any act, event or omission during the time that passengers are not onboard the ship or its tenders. All arrangements for certain optional off-board activities, including air transportation, hotel accommodation, ground transfers and shore excursions are made by Viking Cruises for the convenience of our guests with the suppliers of the services. Each guest agrees not to hold Viking Cruises, its owners, employees, agents or representatives liable, the absence of its own negligence, for any loss, injury, expense, or damage which result directly or indirectly from any act or omission, whether negligent or otherwise, of any person or firm which provides any goods or services in connection with any optional travel component other than water transportation or any other option that is available for purchase.

Arrangements with independent contractors include, but are not limited, to services, products, and transportation provided elsewhere that onboard Viking Cruises vessels in connection with tours whether arrange or organized by tour operators, travel agents, or Viking Cruises. Tours including hotel accommodations and transportation by vessel(s) not owned or operated by Viking Cruises or by air, rail, or land are not under the supervision and control of Viking Cruises.

SECURITY GUIDE

Viking Cruises is committed to the safety and security of its guests and crew.

Contact information for entities who may assist you are set forth below:

We ask that you please timely report any incident to vessel management. Failure to do so may prevent a thorough collection of information and evidence.


IMPORTANT INFORMATION

Tour departure times are subject to change so please reference your actual tour ticket for the correct departure time.

NOTICE:

Some tours are capacity controlled and may be withdrawn at any time without prior notice. While Viking Cruises makes every effort to adhere to the specifics mentioned in each shore excursion description, circumstances may require otherwise. All shore excursion information contained in this shore excursion book is subject to change without notice at Viking Cruises’ discretion. All shore excursion descriptions and fares listed are subject to change without notice. Viking Cruises is not responsible or liable for typographical errors, omissions or misprints.
GENERAL TERMS

Transportation:

Licensed and insured late model, coaches, vehicles, watercraft, and other modes of transportation are utilized where available.

Meals and Refreshments:

Included when indicated in the tour description.

Guides:

Licensed, English-speaking, local guides accompany all tours, where available.

Entrance Fees:

Tours include all required admission fees, where applicable.

What Should I Wear?

When taking a shore excursion, comfortable walking shoes, sunglasses, a hat and sunscreen are suggested. You may consider bringing an umbrella, raincoat, sweater, or jacket. And don't forget your camera!

PAYMENTS

Visa, MasterCard, American Express and Discover are all acceptable forms of payments.

Cancellations and refunds for shore excursions (Oceans):

  • In order to ensure quality guides and sufficient transportation, we must provide the tour operator with passenger counts at least 2 days in advance. Therefore no refunds will be given within 2 days of the tour.
  • Online booking and cancellations will close 7 days before your cruise sets sail.
  • During this 7 day pre-sail period, you can cancel items by calling us.
  • Once you arrive onboard, you will have the ability to manage your Shore Excursions and Dining options again, with one exception—all Shore Excursions that occur during the first two days of sailing will be non-refundable.
  • Please note, whether an optional tour is booked through My Viking Journey or onboard, refunds are only processed onboard and will be applied as credit towards your onboard invoice balance. Should you have a negative credit balance at the end of your voyage, the refund toward your credit card will be processed onboard. Please allow 14 business days for this to reflect on your statement.
  • Tours require minimum participation levels to operate so please sign up as early as possible.
  • Tours operate rain or shine.

Prices, Itineraries and General Information:

  • All Viking Cruises shore excursions fares are listed in U.S. Dollar. Prices are per person, and are subject to change and availability.
  • During local or national holidays, access to certain facilities (such as museums or archaeological sites) may be limited or denied. In such instances, adjustments will be made to minimize inconvenience to guests.
  • Shore Excursions have limited availability. Please sign up early to avoid disappointment.
  • Select shore excursions require guests to complete a liability waiver form.

Limitations on Liability:

While the greatest care has been taken to offer the finest services available, Viking Cruises will not be held responsible for any act, event or omission during the time that passengers are not onboard the ship or its tenders. All arrangements for certain optional off-board activities, including air transportation, hotel accommodation, ground transfers and shore excursions are made by Viking Cruises for the convenience of our guests with the suppliers of the services. Each guest agrees not to hold Viking Cruises, its owners, employees, agents or representatives liable, the absence of its own negligence, for any loss, injury, expense, or damage which result directly or indirectly from any act or omission, whether negligent or otherwise, of any person or firm which provides any goods or services in connection with any optional travel component other than water transportation or any other option that is available for purchase.

Arrangements with independent contractors include, but are not limited, to services, products, and transportation provided elsewhere that onboard Viking Cruises vessels in connection with tours whether arrange or organized by tour operators, travel agents, or Viking Cruises. Tours including hotel accommodations and transportation by vessel(s) not owned or operated by Viking Cruises or by air, rail, or land are not under the supervision and control of Viking Cruises.

SECURITY GUIDE

Viking Cruises is committed to the safety and security of its guests and crew.

Contact information for entities who may assist you are set forth below:

We ask that you please timely report any incident to vessel management. Failure to do so may prevent a thorough collection of information and evidence.


IMPORTANT INFORMATION

Tour departure times are subject to change so please reference your actual tour ticket for the correct departure time.

NOTICE:

Some tours are capacity controlled and may be withdrawn at any time without prior notice. While Viking Cruises makes every effort to adhere to the specifics mentioned in each shore excursion description, circumstances may require otherwise. All shore excursion information contained in this shore excursion book is subject to change without notice at Viking Cruises’ discretion. All shore excursion descriptions and fares listed are subject to change without notice. Viking Cruises is not responsible or liable for typographical errors, omissions or misprints.

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